Install the add-on
Add it to one of the browsers above. A small EchoRank button appears near the top-right, by the address bar.
More than one way to bring your customer reviews in. This guide walks through every option in plain English — and helps you pick the easiest for you.
The short version. The easiest way to bring in your Google, Facebook, or Trustpilot reviews is our free browser add-on — one click and they're in, no files to deal with. If your reviews live somewhere else (an old tool, a survey, your own spreadsheet), you can upload them as a file instead. Both routes end up in the same place: your Monitoring page, with every review analysed automatically.
For Google, Facebook & Trustpilot. One click, no files. The recommended way.
If you have another toolAlready use a review tool? Export its file and upload it.
Always worksType or paste your reviews into a sheet and upload it.
AdvancedGoogle's own export — possible, but fiddly. Read the caveats first.
Here's something most people don't realise: Google doesn't give business owners a button to download their reviews. There's no “export my reviews” option inside Google. That's exactly why we built a small browser add-on that does the job for you.
When you're looking at your reviews on Google, Facebook, or Trustpilot, the add-on copies them straight into EchoRank with a single click — no file, no download, no fuss. It's the simplest option by a wide margin, and the one we recommend for these three sites.
The add-on runs in these browsers. They're all free, and if you don't have one, they take a minute to install.
It does not run in regular Google Chrome or Safari. If those are your everyday browser, simply install one of the above (Edge is already on most Windows PCs) just for importing reviews.
Not comfortable installing things by hand? Download our one-click setup helper for Windows or Mac. It finds your browser, downloads the add-on, and walks you through the final step.
Or set it up yourself in three steps:
Add it to one of the browsers above. A small EchoRank button appears near the top-right, by the address bar.
In EchoRank, open the Extension page, create a connection key, and paste it into the add-on's Settings. You only do this once.
Go to your business's page on Google, Facebook, or Trustpilot, open the add-on, and click Scan & Import Reviews. Done.
If you already manage reviews somewhere else — a reputation tool, a booking or point-of-sale system, a survey platform — it almost certainly has an “Export” or “Download” button that gives you a spreadsheet file (usually called a CSV). That file drops straight into EchoRank.
Look for “Export”, “Download”, or “Export to CSV” — usually under a reviews, reports, or settings menu. Save the file to your computer.
Open the Data Sources page, click Choose file, and pick the file you just saved.
EchoRank reads the file and asks which column is the review text, which is the rating, and so on. Confirm, and the reviews come in.
If you only have a handful of reviews, or no easy export, you can just put them in a spreadsheet by hand. It's the most reliable method because you're in full control — and for a small business with twenty or thirty reviews, it only takes a few minutes.
Use Excel, Google Sheets, or Apple Numbers — whatever you have.
One row per review. See the table below — really only the review text and rating matter.
Open your reviews in one window and your spreadsheet in another, and copy each one across. One review per row.
Choose File → Save As (or Download) and pick CSV as the file type. Then upload it on the Data Sources page.
What to put in your spreadsheet:
| Column | What goes in it |
|---|---|
| Review text | What the customer wrote. The important one. |
| Rating | The star rating, 1 to 5. The important one. |
| Reviewer name optional | Who left it. |
| Date optional | When it was posted. |
| Link optional | A web address to the original review, if you have it. |
Call your columns anything you like — “Comment”, “Stars”, whatever. When you upload, EchoRank lets you point at the right ones. Nothing needs renaming first.
Google has its own data-export tool called Google Takeout (takeout.google.com) that can export some of your Google Business Profile data. In theory you can use it to pull out your reviews. In practice, we only recommend it as a last resort — and we want to be upfront about why.
Its review export is inconsistent. It exports the data tied to your Google account, and it usually comes out in a technical format called JSON rather than a clean spreadsheet. Worse, it often doesn't include the full review text in a form you can actually use in a spreadsheet.
In short: it's clunky, the result varies, and you may get a file that needs technical cleanup before it's usable. For most people, the browser add-on (Option 1) is far easier and far more reliable. Only reach for Takeout if the add-on isn't an option for you.
If you still want to try it:
Visit takeout.google.com and sign in with the Google account that manages your business.
Deselect everything, then select only the Google Business Profile (sometimes shown as “Maps” or “Business Profile”) data, and start the export.
Google emails you a link when it's ready — this can take minutes to hours. Download and unzip the file.
Open the files and look for your reviews. If they're in a clean spreadsheet form with the review text, tidy them into the columns above and upload. If they're messy or technical, this is the point where the add-on becomes the much easier choice.
Every review you bring in follows the same path.
Every review — by add-on or by file — gets its sentiment (positive, neutral, or negative) and a risk level, then appears on your Monitoring page, ready to track and respond to. And don't worry about importing the same review twice — EchoRank spots duplicates and skips them automatically.
The browser add-on (Option 1). Google has no “download my reviews” button, so the add-on is by far the easiest and most reliable way. Save the file options for reviews that live in another tool or in your own spreadsheet.
Not directly, no — Google doesn't offer a one-click review download for business owners. Google Takeout (Option 4) is the closest thing, but its output is inconsistent and often unusable without cleanup. That gap is exactly the reason the browser add-on exists.
Install one of them just for this — they're free, and Microsoft Edge is already on most Windows computers. You only need it open when you're importing reviews; keep using your usual browser for everything else.
No. The review text and rating are what matter most. Reviewer name, date, and link are optional — leave them out if you don't have them.
Yes. The add-on never sees or stores your Google, Facebook, or Trustpilot password. It only reads the reviews already visible on the page in front of you and sends them to your own EchoRank account.
A CSV file, up to 5MB. Almost any spreadsheet program can save one — choose “CSV” when you save or download. If your file is larger than 5MB, split it into a couple of smaller files.