Terms of Use

1. Agreement

These Terms govern access to and use of EchoRank (echorank360.com, the "Service"), operated by ChatLogic Insights Ltd, registered in England and Wales, company number 15593166 ("ChatLogic", "we"). By creating an account or using the Service you agree to these Terms and to the Privacy Policy. If you use the Service for an organisation, you represent that you can bind it.

The Service is provided for business use. You must be at least 18 years old.

2. Subscriptions, trials and billing

Plans are billed in advance on a recurring basis at the prices shown at purchase. New accounts include a 14-day free trial; no card is required for the trial, and nothing is charged unless you subscribe.

Subscriptions renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period; amounts already paid are non-refundable except where the law requires otherwise. We may change prices with at least 30 days' notice, effective at your next renewal. Taxes are your responsibility where applicable.

3. Acceptable use

You agree not to misuse the Service, including: no unlawful, infringing or deceptive activity; no attempts to breach security or disrupt the Service; no reselling without authorisation; no scraping of the Service itself.

Reviews integrity: you must not use the Service to create, purchase, solicit or publish fake or misleading reviews, to offer incentives conditioned on positive reviews, or to suppress reviews in ways prohibited by platform policies or applicable law (including consumer-protection and FTC rules on review gating).

Outreach compliance: when you send review requests, feedback requests or any messages through the Service, you are solely responsible for having valid consent and honouring opt-outs under the laws that apply to your recipients, including CASL (Canada), the TCPA and CAN-SPAM (US), and the GDPR and ePrivacy rules (EU and UK).

4. Your content

You retain all rights in the data and content you submit ("Customer Content"). You grant us a limited licence to host and process it solely to provide, secure and improve the Service for you. You warrant that you have the rights and any consents needed for us to process Customer Content as described in the Privacy Policy.

You are responsible for the accuracy and lawfulness of Customer Content and for your published responses to reviews.

5. AI features and no guarantee of results

The Service uses artificial intelligence and heuristic analysis to produce scores, estimates, drafts and recommendations. These are assistive outputs: they may be incomplete or inaccurate, and you must review them before acting on or publishing them.

We do not control third-party platforms or AI systems. We make no promise that your business will appear in, rank in, or be described accurately by any search engine or AI assistant, that reviews or ratings will improve, or that any revenue estimate (including revenue-at-risk figures) will match reality. Such figures are estimates for prioritisation, not financial advice.

6. Third-party services

The Service interoperates with third-party platforms and providers (for example Google, review platforms, email and SMS carriers, payment and AI providers). Their terms govern your use of their services, and their availability is outside our control. Third-party names and marks belong to their owners; no affiliation or endorsement is implied.

7. Intellectual property

The Service, including software, design and content we provide, is owned by ChatLogic or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable licence to use it during your subscription. Feedback you send us may be used without restriction or obligation.

8. Suspension and termination

We may suspend or terminate access for breach of these Terms, non-payment, legal requirement, or risk to the Service or others, with notice where practicable. You may terminate by cancelling your account. Upon termination, your right to use the Service ends; clauses that by nature survive (including 4, 5, 9 to 12) survive.

9. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, ChatLogic will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, and our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions or limitations; where that is the case, they apply only to the extent permitted, and mandatory consumer rights, including under Québec law where applicable, remain unaffected.

11. Indemnity

You will defend and indemnify ChatLogic against claims arising from your Customer Content, your outreach and messaging practices, your breach of these Terms, or your violation of law or third-party rights.

12. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court and except where mandatory local law grants you rights or a forum that cannot be waived.

13. Changes to these Terms

We may update these Terms; material changes will be notified by email or in the Service at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

14. General

If a provision is unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the entire agreement between you and ChatLogic regarding the Service. You may not assign these Terms without our consent; we may assign them as part of a corporate transaction. Contact: [email protected].